Sales Contract
Distance Sales Agreement
Preliminary Information Form and Distance Sales Contract in accordance with Law No. 6502 on Consumer Protection and E-Commerce Regulations.
Seller Information
Buyer Information
The individual or legal entity registered and placing an order as a member/customer on the official online shopping store en.desi.com.tr.
The delivery address, contact telephone number, and billing information provided during customer registration and checkout form the legal basis of this agreement.
Product Characteristics & Pricing
The fundamental features, technical specifications, model series, and dimensions of our motorized smart locks, accessories, and security hardware are comprehensively detailed on en.desi.com.tr.
The advertised prices on our online platform represent the final sales prices. Promotional and campaign rates are valid until the announced campaign expiration date or until inventory levels are depleted.
General Contractual Provisions
- Electronic Confirmation: The BUYER affirms that they have reviewed and approved all essential product properties, sales prices, tax inclusions, and payment/delivery terms prior to completing the electronic checkout transaction.
- Delivery Timetable: Products are dispatched to the designated shipping recipient within the standard period indicated, not exceeding the statutory maximum limit of 30 days per order item.
- Carrier Obligations: The SELLER cannot be held legally liable for courier transit disruptions, regional customs hold-ups, or delivery delays resulting from third-party courier handling once the parcel is handed over.
- Integrity of Goods: The SELLER is responsible for dispatching all products in intact, fully functional condition, complete with user manuals, warranty certificates, and original packaging components.
- Unavailability of Stock: In the rare event of force majeure or production discontinuation rendering an ordered unit unavailable, the SELLER will inform the consumer without delay and execute a full refund within 10 business days.
- Payment Validation: Electronic confirmation of this form is a prerequisite for shipping dispatch. If payment authorization is revoked or cancelled by the relevant banking institution, the SELLER is immediately relieved of shipment obligations.
- Force Majeure: In situations of unavoidable natural disasters, border transport blockages, or severe adverse conditions delaying transit, the SELLER will immediately contact the BUYER, granting the option to postpone dispatch or request an unconditional cancellation.
Right of Withdrawal (14 Days)
The BUYER possesses the legal entitlement to exercise the right of withdrawal within 14 (fourteen) calendar days from the physical receipt of the shipment, without presenting any justification.
To exercise this right, formal notice must be transmitted to the SELLER via certified mail, registered email, or through our customer portal within the 14-day window before returning the product.
Withdrawal Exceptions
Under relevant consumer legislation, the right of withdrawal cannot be exercised for:
- Custom-machined products, extended cylinder profiles, or custom key-cuts tailored to specific consumer specifications.
- Opened software items, security authorization codes, or single-use biometric licenses.
- Products whose protective packaging, seals, or security labels have been compromised after delivery.
Consumer Arbitration & Jurisdiction
In disputes arising from this contract, Consumer Arbitration Committees and Consumer Courts in the legal jurisdiction where the BUYER purchased the merchandise or resides are empowered within statutory monetary limits established annually by the Ministry of Trade.
For disputes surpassing statutory committee caps, applications are submitted to the competent Consumer Courts (or Civil Courts of First Instance designated as Consumer Courts). This contract is governed by and construed in accordance with Turkish Law.
Have Questions About Your Agreement?
Our customer care and legal support representatives are available to clarify any contractual or return inquiries.