You can use your key anytime or in emergencies. It's enough to keep a key in your wallet or bag.

No, you can install Utopic series smart locks just like replacing the same cylinder (barrel). No extra holes are drilled on your door.

Our Utopic series smart locks automatically perform full-turn locking and unlocking operations. For this, you just need to send a locking/unlocking command from the phone app, fingerprint-keypad reader, or remote control.

During installation, Utopic series smart locks perform an automatic adjustment process to recognize the characteristics of your mechanical lock. This way, it learns how many turns are needed to fully lock or unlock your lock. After doing this once during installation, the settings are saved in memory.

During installation, your smart lock detects whether your door is a left or right door and decides the locking direction accordingly. This is done by selecting in the easy installation wizard.

You can duplicate these keys from DESi authorized service centers. Usually, 5 keys come out of the box.

If your door has a cylinder (commonly known as a barrel) lock, Utopic series smart locks will be compatible with your door. In Turkey, doors generally use cylinders with a length of 66mm – 70mm. Utopic R and Utopic 3 smart locks are sold with 66-68mm cylinders. Thanks to its special structure, Utopic R smart locks can be extended by an extra 10mm, making them compatible with almost all doors in Turkey. If your existing cylinder is longer, you can still use Utopic R or Utopic 3 smart locks with a specially sized cylinder.

Unfortunately, you cannot. Utopic R and Utopic 3 smart locks can only be used with the special cylinders included in the box.

Yes, you can perform the entire installation by watching support videos on our YouTube support channel. However, if there is any sagging or friction on your door, you need to fix it first.

Our smart locks are compatible with centralized locking systems that have multiple locking points and have the power to lock/unlock from all points.

Our smart locks can fully open the door by pulling the latch during the unlocking process.

Yes. With the Smart Bridge product, you can open or lock your door remotely.

Yes, you can share the smart lock with different users through the application and manage their access permissions.

If your phone battery dies or you forget to charge the smart lock, you can open your door using your key and other accessories compatible with the smart lock.

Under normal usage, the smart lock's battery lasts about 1.5-2.5 months. The charging status can be checked through the application.

Yes, every lock open or close operation is recorded in the lock. Additionally, you can monitor them in real-time with the externally sold Smart Bridge.

Utopic series smart locks are designed to operate within a wide temperature range and are durable in such conditions.

Smart locks are designed for indoor use. It is not recommended to use them in humid or directly water-exposed environments.

Yes, it is possible to move the lock, but it may require compatible installation for the new door.

Yes, smart locks are also suitable for offices or workplaces and provide secure access management.

Yes, you can specify who can use your lock through the application. Different levels of access permissions can be granted among users. For example, you can define temporary access permissions within a specific date or time range.

All Utopic smart locks are protected with the latest encryption protocols and security standards.

Yes, Utopic smart locks provide temporary guest access. For example, you can define access permissions for guests within a specific day or time range and later cancel this access.

The average installation time is between 1-5 minutes. Utopic smart locks come with a user-friendly installation guide and all necessary accessories, making them easy to install.

Yes, with the timer feature, you can automatically lock the door after a specified period. This feature ensures security in case the door is accidentally left open.

No, they can operate via Bluetooth from a short distance without a data connection. For remote control, a Wi-Fi connection or bridge device is required.

Digital key sharing can be done through the application. This way, you can grant access permissions to another person for a specific duration or permanently. This process is securely encrypted.